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| Order Processing and Returns Policy |
Order Processing
Delivery is via courier and cannot be to a Post Office Box. An authorised signatory needs to be at the delivery address to sign for and collect the goods and photo identification may be requested.
To assist us with processing your order, please provide your landline number as well as a mobile number.
Before ordering please ensure that you have read and understood our
Terms & Conditions, and returns policy below.
1. Delivery
Orders can be delivered anywhere Australia wide. To calculate the delivery cost for your order, simply add a product to your
shopping basket and proceed through the checkout. Delivery is usually 2-5 business days (Monday to Friday, excluding public holidays) provided all products are currently in stock.
2. Payment
Payment is required before the goods can be delivered to you.
We accept payment using Bankcard, Mastercard, Visa or Electronic Funds Transfer.
We do not accept non-Australian credit cards. Payment from international customers is accepted via Electronic Funds Transfer only. Please use your order number as the reference number when paying by Electronic Funds Transfer.
3. Funds Transfer
You can deposit funds directly into our bank account. Please use this method of payment if you are an international customer. Please use your order no as the reference no when paying by EFT.
Eclearancestore Pty. Ltd.
HSBC
580 George Street
Sydney NSW 2001
BSB: 342-094 Account: 308608412
Eclearancestore returns policy
At Eclearancestore we are committed to providing our customers with the best products and and Service.
Only products that are faulty or otherwise returnable under a statutory warranty or a manufacturers warranty will be accepted for return. Freight costs will be factored in or waived accordingly.
Within 7 Days of Purchase
1. Unopened Products
As part of this commitment, we go beyond our legal requirements, by offering a 7 day return policy for products returned in their original, unopened and undamaged packaging except those products sold on a "no return" basis.
A credit will be issued for the original purchase price of the product, less any associated freight costs.
Where products are sold on a "no return" basis we will bring this to your attention. Examples of products sold on a "no return" basis include ex-demo, ex-rental, auction and clearance products, and licensed software.The "no return" basis means that, unless the product is dead on arrival, damaged in transit, incorrectly shipped or otherwise returnable under a manufacturers warranty or by law, the product will not be accepted for return.
2. Opened Products
We will not accept any opened product for return unless the product is returnable under our Returns Policy, a manufacturers warranty or other contract or by law.
3. Dead On Arrival, Damaged In Transit or Incorrectly Shipped
If your product is dead on arrival, damaged in transit or incorrectly shipped, contact our Customer Service staff immediately upon receipt of the product. They can arrange to collect the goods for return transit.
We will test all products returned as "Dead on Arrival" or "Damaged in Transit" within 7 working days of receipt into our warehouse. Some products may need to be returned to the manufacturer for testing.
If the product is defective or was incorrectly shipped, we will issue a credit for the original purchase price of the product and associated freight costs.
If you return a product claiming it was dead on arrival, damaged in transit or incorrectly shipped but we find the product is in full working condition, any defects or damage were caused after you took receipt of the product or the product was shipped correctly, it will be returned to you.
You will be invoiced a processing fee and any freight costs associated with the return, payable within 30 days of receipt of invoice.
Outside 7 Days of Purchase
1. Return of Faulty Products
Products that do not match their Description or otherwise under Statutory Warranty
Upon receipt of a product claimed to be faulty, where the fault cannot be observed by our internal testing, we will forward the product to the manufacturer or its authorised service centre or agent for assessment.
If the fault could not have been detected at purchase, and is not due to wear and tear or misuse, we will offer you a repair, replacement or refund, as appropriate.
If the fault does not fit the above criteria and is not covered under the manufacturers warranty or extended warranty (where applicable), then we will provide you with a quote for the repair costs and ask you if you wish to proceed with the repair.
Once the product is returned to us by the manufacturer or service agent, we will arrange return delivery of the product to you.
For products where the fault does not fit the above criteria and is not covered by the manufacturers warranty or extended warranty (where applicable), we will require payment of the manufacturers service charges and any costs associated with processing of the return prior to returning the product to you.
2. Returns Procedure
To return a product purchased at Eclearancestore, you will need to request a Return Authorisation Number (RAN) by contacting our Customer Service Department
Eclearancestore will not accept goods for return which do not have a Return Authorisation Number issued in accordance with our Returns Policy.
Customer Service Department Returns and Manufacturers Returns
1. To request a Return through Eclearancestore’s Customer Service Department:
We will need the following information, before we can issue you with a Return Authorisation Number (RAN):
- Name and contact details (original purchaser)
- Invoice Number or Order Number
- Part Number of product to be returned
- Item Serial Number(s)
- The number of items being returned
- Date on packing slip or invoice
- Whether the product box has been opened
- Reason for return
Return Authorisation Numbers are only valid for 7 days, so we must receive the returned product into our warehouse within this period, or you will require a new Return Authorisation Number.
Please ensure that all products are suitably packaged in order to prevent damage during return shipping. We will not accept responsibility for goods, which are damaged whilst in transit back to us.
Please do not write on or attach labels to the product being returned; otherwise, the return may not be accepted, as it will be deemed damaged.
A copy of the original packing slip, invoice, or other proof of purchase must be included with the returned product. The Return Authorisation Number should be clearly visible on the outside of the shipping carton and addressed to the address provided with the RAN Number.
2. Manufacturers Returns Policy and Manufacturers Warranty
Please note that all products, are sold with a manufacturers warranty, unless otherwise noted.
If a product purchased from Eclearancestore develops a fault after 14 days from original purchase, we recommend that in the first instance, you contact the manufacturer or their authorised service centre or agent for warranty service. Warranty periods and service levels vary by manufacturer and product.
If the manufacturer directs you to return the product to us as the retailer, then you should contact our Customer Service staff as soon as possible.
All claims for service not covered by any kind of warranty should, in the first instance, be directed to the manufacturer or its authorised service centre or agent.
Other than as required by statutory warranties, we reserve the right to refuse any returns that:
- are incomplete or missing parts
- are not in their original packaging
- show signs of physical damage
- include an invalid or expired Return Authorisation Numbers
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